FAQ
Frequently Asked Questions
Order & Shipping
Good news! We offer free shipping throughout the United Kingdom. So you don't have to worry about any additional costs when placing an order with us.
Generally, we ship all our products and orders in the United Kingdom via Royal Mail.
However, the choice of shipping carrier may vary in exceptional cases based on order volume or special transport requirements.
Our usual delivery time is 4-7 business days.
Once your order has been shipped, you will receive emails from us with detailed tracking information.
Service, Returns & Exchanges
We offer 100% secure and encrypted payment options. The most common ones include:
• PayPal
• Credit Card
• Bank Transfer
• Other...
You can find all the available payment methods in the final step of the checkout process.
To change the billing address or update the shipping address for an already placed order, please contact our customer service using our contact form or via email at support@orthoback.com.
Occasionally, our order confirmation emails may be classified as spam by certain email providers. Please check your spam folder first.
If you still haven't received an order confirmation, please contact our customer support via our contact form.
If you are dissatisfied with your order or have noticed any quality issues, please contact our customer support within 30 days to initiate a smooth return or exchange process.
Once your return has been received and inspected at our warehouse (usually within 1-2 business days), a refund will be issued to the original payment method used for your order.
This is your answer.
In some cases, your order may not have arrived yet, but the payment due date is approaching.
Important to note: As a buyer listed with Klarna, only you can request a payment extension by phone or email directly with Klarna.
